Privacy Policy

1. Who we are

URBAN LIFT ("URBAN", "we", "us") is a rides and food delivery app operated by AS Digital Solutions in Zimbabwe. This policy explains how we handle personal data when you use the URBAN LIFT mobile app, website and partner apps (driver, delivery rider, restaurant and admin).

2. Data we collect

• Account data: full name, email address, phone number and password (stored encrypted).
• Precise location: GPS position of customers to set pickup points and delivery addresses; GPS position, heading and speed of drivers and delivery riders while online, on a trip or on a delivery — including when the app is in the background during an active trip.
• Trip and order data: pickup and destination addresses, routes, distances, fares, food orders, ratings and reviews.
• Payment data: wallet balance, top-ups, transaction history and chosen payment method (wallet, EcoCash, OneMoney, InnBucks, O'mari, ZIPIT, card or cash). We do not store full card numbers.
• Saved places: Home, Work and favourite addresses you choose to save.
• Partner application data: national ID, driver's licence, vehicle registration, insurance, business licence, tax clearance, photos and other documents uploaded by drivers, riders and restaurants.
• Device and usage data: device type, app version, error logs and notification tokens.

3. How we use your data

• To create and secure your account.
• To match you with drivers, restaurants and delivery riders, calculate fares and show live tracking.
• To process wallet payments, partner earnings, receipts and rewards points.
• To verify and approve partner applications.
• To send trip, order, safety and account notifications.
• To provide support, prevent fraud and keep users safe (including SOS and trip sharing).
• To meet legal and tax obligations.

4. Who we share data with

• Drivers, riders and restaurants: only the details needed for your assigned trip or order (name, pickup/delivery location, order contents, phone number for contact).
• Customers: assigned partners' name, vehicle, rating and live location during an active trip or delivery.
• Service providers: Mapbox (maps, search, routing and navigation), our secure cloud hosting and database provider, and payment providers when you pay by mobile money or card.
• Authorities: when required by law or to protect someone's safety.

We do not sell your personal data and do not use it for third-party advertising.

5. Location permissions

Customers may decline location access and choose a pickup point manually. Drivers and riders must allow location while online; tracking stops when they go offline and after a trip or delivery is completed. You can change permissions anytime in your device settings.

6. Data security

Data is sent over encrypted HTTPS connections. Access is restricted by role so users only see information they are authorised to view. Partner documents are stored privately and only visible to the applicant and URBAN administrators.

7. Data retention

We keep account data while your account is active. Trip, order and payment records are kept for as long as required for accounting and legal purposes, then deleted or anonymised.

8. Your rights & account deletion

You can access, correct or delete your personal data. To delete your account and associated data, email support@asdigitalsoultions.online from your registered email with the subject "Delete my account". We will process requests within 30 days, except records we must legally keep.

9. Children

URBAN LIFT is not intended for anyone under 18. We do not knowingly collect data from children.

10. Changes

We may update this policy. Material changes will be announced in the app. The date below shows the latest version.

11. Contact

AS Digital Solutions — URBAN LIFT, Harare, Zimbabwe. Email: support@asdigitalsoultions.online. This policy is designed to align with Zimbabwe's Cyber and Data Protection Act [Chapter 12:07].